By purchasing from ilovehater.com you agree to the following terms & conditions. If you require further information please see our most Frequently-Asked-Questions by our customers. If your question is not in the list, send us an email at mail@ilovehater.com and we will get back to you As-Soon-As-Possible!

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As we ship from our warehouse in Kuala Lumpur, Malaysia, our free shipping service can take between 18-28 business days and is not traceable. The shipping time may vary during the holiday seasons (Christmas, Easter, Chinese New Year etc) so please add another 5 days.

The ilovehater express shipping option will get your snapback anywhere in the world between 5 & 7 business days.

If you have not received your order after number of specified days above from receipt of purchase, please contact us at via email and we will get back to you ASAP!

Want to return a product? We’re sorry to hear that… But never fear ilovehater is here! In the first case, please contact us via email as quickly as possible. The Customer has up to 10 days from the date of delivery to request a refund or exchange for a new one.

Mistakes sometimes happen! In the case you received the wrong or a defective item, it must be returned in its original and unused condition. We do not allow refunds or exchanges because of change of mind. Please read all description provided as a guide before you buy.

While we take every step to ensure that we ship out the correct item(s), there may be occasion when you receive items that are different from the description. In such case, we ask that you contact us via email straight away so we can remedy the situation. Your satisfaction is important to us and we value your business.